Terms of service
Last updated: September 14, 2026
Welcome to MoveCarry.
These Terms of Service (“Terms”) govern your use of the MoveCarry website, online store, products, and related services. By visiting our website or placing an order, you agree to these Terms and to our other published policies, including our Shipping & Delivery, Returns & Refunds, Warranty & Parts, and Privacy policies.
Nothing in these Terms limits any rights that cannot legally be excluded under applicable law.
1. About MoveCarry Products
MoveCarry supplies remote-controlled electric utility transport equipment, including the MoveCarry MC800 Remote-Controlled Electric Utility Cart.
We make reasonable efforts to ensure that product descriptions, specifications, photographs, videos, pricing, and other information are accurate.
Product components, accessories, appearance, packaging, or specifications may occasionally be updated. Any material change affecting your order will be communicated before fulfillment where appropriate.
Performance figures such as payload, range, speed, and operating time depend on operating conditions.
For example, the MC800's stated range of up to 20 km (12.4 miles) is based on no-load operation at normal ambient temperature. Actual range may vary depending on payload, terrain, temperature, driving conditions, and maintenance.
2. Product Suitability and Use
You are responsible for determining whether a MoveCarry product is suitable for your intended use.
MoveCarry products should be operated in accordance with their specifications, safety instructions, operating guidance, and applicable laws.
Products must not be intentionally overloaded, improperly modified, or operated in a manner inconsistent with their intended use.
The MC800 is designed as a low-speed utility transporter for applications such as farms, orchards, vineyards, property maintenance, and material handling. It is not marketed as a passenger vehicle or extreme off-road recreational vehicle.
3. Orders and Pre-Orders
Placing an order constitutes an offer to purchase the products shown in your order.
Some MoveCarry products may be sold on a pre-order basis. This means the product may require production preparation and international transportation before delivery.
Production schedules and delivery estimates are provided in good faith but are not guaranteed delivery dates unless we expressly state otherwise in writing.
For large products such as the MC800, we may contact you after ordering to confirm information including your delivery address, ZIP code, road access, gate dimensions, unloading conditions, or other delivery requirements.
We may decline or cancel an order if we cannot reasonably deliver to the requested location, payment cannot be verified, required information is unavailable, fraud is suspected, or fulfillment becomes impossible.
If MoveCarry cancels an order after receiving payment, the amount paid for the cancelled order will be refunded.
4. Pricing and Payment
Prices are displayed in the currency shown on the website.
Pricing, promotions, and availability may change from time to time. Changes will not normally affect an order that has already been accepted.
The total amount payable will be shown during checkout or otherwise confirmed before payment.
Where a product page states that shipping to an eligible U.S. delivery address is included in the purchase price, MoveCarry will arrange that transportation according to our Shipping & Delivery Policy.
Additional costs caused by unusual access, special unloading requirements, address changes, remote locations, or services outside the standard delivery arrangement may require separate approval and payment.
5. Shipping and Delivery
MoveCarry products may ship directly from China to customers in the United States.
Delivery time may be affected by production schedules, international transportation, customs procedures, port operations, weather, local transportation conditions, and other circumstances outside our reasonable control.
Because the MC800 is a large and heavy product, customers must provide accurate information about the delivery location and ensure that suitable access and unloading arrangements are available.
MoveCarry will provide available shipment and delivery information as the order progresses.
You should inspect the packaging and product promptly after delivery and contact us as soon as reasonably possible if you discover visible transportation damage, missing items, or other delivery-related issues.
Additional shipping details are available in our Shipping & Delivery Policy.
6. Cancellations, Returns and Refunds
Cancellations, returns, and refunds are governed by our Returns & Refunds Policy.
For standard MC800 orders, orders may currently be cancelled before shipment for a full refund, subject to the conditions stated in that policy.
Because MoveCarry does not currently operate a U.S. return warehouse, an approved return may need to be sent to a designated location in China.
For change-of-mind returns, return transportation costs may be the responsibility of the customer and can be substantial due to the size and weight of the product.
If a product arrives with a confirmed defect, shipping error, or transportation damage for which MoveCarry is responsible, we will work with the customer toward an appropriate remedy.
Do not return a vehicle without contacting MoveCarry first and receiving return instructions.
7. Warranty and Parts
MoveCarry products are covered according to our published Warranty & Parts Policy.
Warranty coverage may vary by component and may be subject to time limits, operating conditions, maintenance requirements, and reasonable evidence of the reported problem.
Warranty coverage generally does not include damage caused by misuse, overloading, accidents, unauthorized modifications, improper maintenance, or operation outside the product's intended conditions.
Depending on the issue, an approved warranty remedy may include troubleshooting assistance, replacement parts, repair support, replacement, or another appropriate solution.
8. Website Information
We make reasonable efforts to keep our website accurate and current.
Occasionally, the website may contain typographical errors, incorrect availability information, outdated information, or other mistakes.
We may correct such information when identified.
If a material error affects an order you have already placed, we will contact you and provide an appropriate solution, which may include the option to cancel the affected order for a refund.
9. Intellectual Property
Unless otherwise stated, original content on the MoveCarry website—including text, product descriptions, graphics, photographs, videos, logos, and page content—is owned by or licensed to MoveCarry.
You may view and use this content for legitimate purchasing, evaluation, and informational purposes.
You may not reproduce, commercially distribute, republish, or misuse protected MoveCarry content without permission except where allowed by law.
The MoveCarry name, product names, logos, and associated brand assets may also be protected as trademarks or trade identifiers.
10. Acceptable Website Use
You may use the MoveCarry website only for lawful purposes.
You must not attempt to gain unauthorized access to the website or related systems, introduce malicious software, interfere with website security, commit fraud, impersonate another person, or use the website in a way intended to harm MoveCarry or other users.
Normal access by search engines, indexing services, and automated systems that comply with applicable technical access rules is not prohibited by this section.
11. Third-Party Services
The MoveCarry website may use services provided by third parties, including Shopify, payment providers, logistics providers, analytics services, or other technology providers.
These services may be governed by their own terms and privacy policies.
Our online store is hosted using Shopify technology. Shopify provides the commerce platform but is not the manufacturer or seller of MoveCarry products and is not responsible for their manufacture, performance, delivery, warranty, or support.
12. Privacy
Our collection and use of personal information are described in our Privacy Policy.
Information necessary to process payments, fulfill orders, prevent fraud, provide customer support, and operate the website may be processed by Shopify or other service providers used by MoveCarry.
Please review our Privacy Policy for more information.
13. Liability and General Terms
To the fullest extent permitted by applicable law, MoveCarry will not be responsible for indirect, incidental, special, or consequential losses arising from use of the website or products, including lost profits, lost business, or loss of data.
Nothing in these Terms excludes liability or customer rights where exclusion is prohibited by applicable law.
If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.
These Terms should be read together with any product-specific information, order confirmation, and policies published on the MoveCarry website.
Where a specific written term agreed for an individual order conflicts with these general Terms, the more specific agreed term will apply to that order.
14. Changes and Contact
We may update these Terms from time to time to reflect changes in our products, business operations, website, or legal requirements.
The latest version will be published on this page together with its updated date.
If you have questions about these Terms, your order, or a MoveCarry product, please contact us through the Contact page on our website.